Just a quick update to let our customers and others know that members of ConnectSolutions will be attending next week’s event in San Francisco. If you are attending and want to meet up, please drop a line so we can coordinate!
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As discussed earlier on this blog, we have updated the original MeetingPulse application (based on the AIR betas), so you can try it out now by visiting this link. This release includes all of the same features of the original version, with a few enhancements as well. We suggest putting it in your “Startup Folder” on Windows, or setting it to launch on startup on the Mac. If someone is able to get it working on a Linux desktop as well, please let us know in the comments!
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Monitoring posts have been submitted from people running ConnectMonitor since we launched the tool. As we discussed in this previous post, the results are posted to a back-end on Google App Engine, and so far, it seems to be working quite nicely. This has proven to be a fun experiment so far, so if you’d like to try it, you can access the AIR application here.
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ConnectMonitor does exactly what it implies: It monitors your Acrobat Connect Pro deployment, and if there’s a problem, alerts you to the issue. This is in its early days of development, so please don’t count on it as your only monitoring source (shame on you if you don’t have multiple methods in place…). We would really appreciate your feedback and suggestions, so please fire away to michael at this domain dot com.
To install the application:
ConnectMonitor (Adobe AIR Required)
Here’s some FAQs on the application:
What Is It?
ConnectMonitor is a desktop application (uses Adobe AIR) that monitors your Acrobat Connect Pro deployment to ensure its availability. If there is a problem, its status will change, and an alert will be played to notify you if you have it running in the background.
How does it work?
ConnectMonitor is a desktop application (Windows or Mac, maybe even Linux now…someone please confirm ;), which you run (consider adding it to your programs to launch on startup) when connected to the internet. ConnectMonitor then polls an entry-point into the Acrobat Connect Pro system to determine status (as recommended in the administration best-practices) every 20 seconds. Based on the results, the status indicators are updated to reflect the availability of the system. ConnectMonitor also posts these results to an application we’ve built on Google App Engine ( http://code.google.com/appengine/ ). Our intent is to eventually provide sms and email alerts, as well as graphical charts on this data. More on that to come…
How much does it cost?
$0.00 right now. There may be pay-for services in the future, or not.
How do I get support?
This is an experiment/beta, so there isn’t any traditional support. If you have an issue, or have feedback, please do send it along to michael at this domain dot com.
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If you were one of the several hundred folks who downloaded and used the MeetingPulse application with Acrobat Connect Pro, then you know it hasn’t worked since the AIR Beta 2 expired. Unfortunately, as “trailblazers” on the AIR Beta and pre-release programs, we got bitten by some pretty significant changes to the platform between Beta and final release. However, enough frustrated-email has arrived about MeetingPulse no longer working that we are revisiting the code and porting it to the current AIR release.
We expect to have a preview release available for our customers, as well as a few folks on either on-premise and Adobe-Hosted in the next week or so. If you are an existing customer, I’ll be following up directly. If you fall into one of the latter two categories of Acrobat Connect Pro customers, please send an email to michael at this domain, and I’ll add you to the list.
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Ok, I admit it. I was one of the consumer-electronic fanatics who braved the lines to be one of the million people who picked up the new iPhone 3G this weekend. I could try to justify my participation in this frenzy with lines about “researching the platform for use with Acrobat Connect Pro” and such, but the reality is, I just wanted it, and wanted it now (then).
Lot’s of people are complaining about the lack of copy/paste, battery life, etc… For me, the most painfully lacking feature is Adobe Flash support, which severely hinders my ability to use the iPhone with Connect (and justify the hours in line). However, I did come up with one solution over the weekend, which is a minor port of our Global Monitor tool to an iPhone-customized interface.
ConnectSolutions’ Global Monitor system is a real-time dashboard that provides essential information into the health of each of our customer’s deployments, including real-time meeting reports, usage trending, alerts, and other metrics designed to provide transparency into our service. The screenshot you see above is a proof-of-concept with an extremely simplified user interface showing whether the service is up or down, or in maintenance mode. I have saved this web app to my home screen using the bookmarklet feature of the iPhone for easy access.
While I won’t be holding any meetings on this device until Flash support is added, there’s some exciting opportunities around this platform for system monitoring and reports, so stay tuned for more on this topic…
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Here’s a little app we’re providing to the Acrobat Connect Pro community to enjoy. Once uploaded to your Connect service, you can use this application to launch your personal meeting rooms with an alternative (i.e. pretty) user experience that is fool-proof (well, someone will prove us wrong 
Download the ZIP and install it on your Connect service, and enjoy. Releases notes in the ZIP walk you through how to use it (very easy). It will work on ConnectSolutions’ platform, and on-premise deployments. A version will be available for Adobe-Hosted customers shortly as well. ENJOY, and let us know how you like it in the comments!
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Today we announced the certification and immediate availability of Adobe® Acrobat® Connect™ Pro on the QuickConnect™ platform. The deployment of Acrobat Connect Pro on ConnectSolutions’ global managed services platform provides a reliable, scalable, and secure web communication solution for enterprise organizations.
The QuickConnect platform provides organizations with an instant-on, accessible-from-anywhere deployment of their enterprise web conferencing and training solution, while maintaining the security, flexibility, and reliability historically only found with behind-the-firewall deployments.
 Acrobat Connect Pro delivers an enterprise-ready web conferencing and training solution including compliance management, advanced reporting, and presence integration.  |
“Acrobat Connect Pro delivers the most advanced set of capabilities for enterprise-class web conferencing and training available,” said Michael Fitzpatrick, CEO, ConnectSolutions. “The combination of this new release with ConnectSolutions’ managed services platform enables enterprise organizations to communicate with confidence with their customers, employees, and partners.”
With QuickConnect, organizations’ Acrobat Connect Pro investments are deployed on dedicated, secure, scalable infrastructure, and supported with 24×7 technical support.
“Acrobat Connect Pro delivers an enterprise-ready web conferencing and training solution including compliance management, advanced reporting, and presence integration.” said Jack Moran, senior director for Adobe’s Business Productivity Business Unit. “ConnectSolutions’ managed services platform enables organizations to realize the full potential of this exciting new release of Acrobat Connect Pro.”
Availability
The ConnectSolutions’ QuickConnect platform is available today. For more information about the QuickConnect platform, please visit: www.connectsolutions.com
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You’ve just received an email from your Acrobat Connect with your credentials to log in and begin using the solution… Now what? The first thing we typically recommend is that you login and create a personal meeting room to use whenever you need it. Here’s a quick screencast demonstrating the basic steps to be up and running in your first meeting in under two minutes:
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It’s a great day for both existing and future users of Acrobat Connect Pro. We’re very excited to see the announcement from Adobe Systems that Acrobat Connect Pro 7 will be available this month. The feature-set included in this release of the product is incredible, pushing the most complete web conferencing solution even further towards supporting organizations web conferencing and training needs.
As an active Beta participant on this release, ConnectSolutions had the opportunity to engage with Adobe and conduct extensive testing of this new release on our enterprise managed services platform. We are extremely excited by what we’ve seen in this solution for the enterprise and government agencies, and confident that it will address the requirements of our existing and future customers. For a detailed list of features in the solution, please see this.
We’ll be providing more details in the coming weeks and months, but for now, a big congratulations to Adobe and the product team for delivering such a fantastic release! We look forward to assisting customers in their deployments, and ensuring the maximum return on the capabilities found with Acrobat Connect Pro!!!
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No Infrastructure, No Management, No Worries