QuickConnect Dashboard: remote monitoring
October 11th, 2007
The QuickConnect Dashboard gives you all kinds of useful information about your Adobe Acrobat Connect Professional installation, including enhanced reporting, and advance notification of scheduled maintenance and upgrades. You can even change the time of scheduled maintenance yourself — the Dashboard puts you in control.
But today I want to say a few words about remote monitoring. In the Dashboard live system view, remote monitoring appears as a single green sphere (or a red sphere, in the unlikely event that monitoring is down). In fact, we use multiple remote monitoring points, distributed across multiple countries, to monitor your Adobe Acrobat Connect instance. Every 60-90 seconds, each monitor requests current system status from your Connect instance (using the so-called "testbuilder" API) .
We do two things with this monitoring data. First, if ever your Connect instance is unvailable from any of the remote monitoring sites, our support and IT staff are notified immediately, so that they take corrective action. Second, we store this data in a central database, so that we can identify trends and correlations over time.
The remote monitor installs as a service on Windows or Linux/Unix, and you have the option to install it locally, so that we can monitor your Adobe Acrobat Connect instance from your site as well.
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